Sales & Business Support Officer
Are you our new colleague?
Do you enjoy bringing structure to a commercial environment and ensuring that nothing falls through the cracks? At Waldon, we are looking for a Sales & Business Support Officer who helps ensure a smooth commercial flow — from lead follow-up to invoicing and support in customer implementation.
You will be successful in this role when commercial opportunities are properly followed up, CRM data is reliable, invoicing is timely, and colleagues can rely on structured support.
About Waldon
As a Belgian pioneer in workplace wellbeing, we help organisations sustainably strengthen the wellbeing, engagement, and performance of their employees. We combine scientific insights with a pragmatic approach that delivers concrete results.
Our work is driven by three core values:
- Impact-driven approach
- People at the center
- Limitless optimism
From our office in the heart of Brussels, we are building the further growth of Waldon with an ambitious and engaged team. We combine the dynamics of a scaling company with a culture of trust, collaboration, and ownership.
Your role
As a Sales & Business Support Officer, you are the operational backbone of the commercial team. You report to the Business Development Director and work closely with the Customer Success Director, Performance Director, and management. You ensure structure, follow-up, data quality, and operational excellence across the entire customer journey. You not only execute, but also monitor processes, challenge colleagues, and continuously improve the way of working.
Your responsibilities (will evolve with team needs):
- Sales support (priority): Maintain high-quality and accurate CRM data (opportunities, offers, contracts); support commercial campaigns and follow-ups; monitor and analyze the sales funnel; support reporting; assist in tenders and RFP processes.
- Financial & performance support: Ensure accurate and timely invoicing; follow up payments and outstanding items; manage validation of incoming invoices; support reporting and financial KPIs; assist with audit questions if needed.
- Customer success team support: Support specific parts of customer implementations; Ensure accurate and timely follow-up of administrative and operational tasks.
- Internal operations & management support: Manage shared mailboxes and administrative flows; organize team events and ad hoc offsites; contribute to continuous process improvement.
Who are we looking for?
We are looking for a structured doer with ownership mindset who gains energy from follow-up and efficiency.
Mindset:
- Takes responsibility and follows through
- Assertive: comfortable reminding and challenging others
- Highly organized and detail-oriented
- Proactive and solution-oriented
- Service-oriented, but not passive
- Team player in a growing and evolving environment
Skills & experience:
- Bachelor’s degree or equivalent through experience
- 2 to 5 years of experience in sales support/operations/administration
- Strong understanding of sales funnel and customer journey
- Experience with CRM (Dynamics is a strong plus)
- Strong Excel, Word, PowerPoint and Microsoft 365 skills
- Experience with invoicing or financial follow-up is a plus
- Languages: fluent FR/NL, EN is a plus
What we offer
- Key role with visible impact
- High level of autonomy and room for initiative
- Competitive salary up to approx. €3,500 – €4,000 gross/month depending on experience
- Cafeteria plan and group insurance
- Performance-related bonus
- Flexible working hours and remote work options
- Strong team culture with short decision lines
Interested?
Send your CV or LinkedIn profile to amelie.ruelle@waldon.be, together with a short motivation (max. 10 lines) explaining why this role appeals to you. A traditional cover letter is not required. Please mention “Application Sales & Business Support Officer” in the subject line of your email.
Something for you?
